Refund policy

All Flat Bottom Outfitters products are crafted to order, meaning each piece is made specifically for you. Because of this, we are unable to accept returns or exchanges for size selection errors or change of mind.

If your order arrives damaged or with a quality issue, we want to make it right. Please reach out to us within 7 days of delivery at [your email] with your order number and a photo of the issue, and we'll take care of you with a replacement or full refund.

While we are not responsible for carrier delays or lost packages, we will always do our best to help resolve any shipping issues on your behalf.

Thank you for supporting a small, coastal business — we truly appreciate every order.